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Personal Teachers and Librarian Team


Phone
02 9267 1397


Visit Abbey's Language Book Centre

Our store upstairs at Abbey's Bookshop in York Street, Sydney, has over 40,000 books and resources on display for you to browse...

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l’Association internationale des Libraires francophones

Language Book Centre - Frequently Asked Questions



Q: What if the book I am looking for is not listed?

A: We do not list every available title on our web site.
However, if you give us as much detail as you can, we'll research it and get back to you as soon as possible.
(usually within 24 hours!)

Within Australia

Email

books@abbeys.com.au

Telephone

(02) 9264 3111
1800 4 BOOKS (1800 426 657)
(freecall outside Sydney and within Australia)

Fax

(02) 9264 8993

Mail

Abbey’s Bookshop
Reply Paid 66944
Sydney NSW 2000
(no postage stamp required)

International

Email

books@abbeys.com.au

Telephone

+61 2 9264 3111

Fax

+61 2 9264 8993

Mail

Abbey’s Bookshop
131 York Street
Sydney NSW 2000
Australia

Q: What items are in your database?

A: We only list those items that:
Are currently in stock;
Are currently on order with any of our many Australian or overseas suppliers;
or
Have been received by us during the past 12 months.

Q: How does the New Arrivals page work?

A: This function enable's you to find those books and other items that have been received by us for the first time.
You can select time periods of 7 days, 14 days, one month, three months, six months or 12 months for any product category listed on the left hand side of this page.
Some titles may be re-issues of old books, or the paperback edition of a hardback that has been around for a while, or simply a book (or edition) that we have never had in store before, (including some fairly esoteric special orders!)

Q: How accurate are the prices on your website?

A: Every effort is made to keep prices current, however the prices quoted are subject to change.

Books that are “In Stock and Ready to Ship” are on our shelves in York Street, Sydney and the price should be accurate, providing we have sufficient copies in stock to meet your requirements.

When the book status is “We can order this in for you”, it is possible that the price will have changed when we order it. We regularly update these prices, however they are subject to change.

If the new price is greater than that quoted on our site, we will confirm your order with you before charging or sending.

Q: What are your security policies?

A: 

Abbeys takes the issue of customer security very seriously.

Any information you give us is treated with the utmost care and is not disclosed to third parties for any reason. All customer information is considered confidential and will never be sold, rented or shared.

Your payments are processed via an industry standard 128-bit SSL secure connection, ensuring that your payments to Abbey's are safe and secure.
The SSL server is certified by Geotrust.

Q: How do I order a book from your store?

A: On the basket page, click on the Checkout button. Then either enter your login name and password (if you have previously ordered) or enter your name and address details.

Q: What if I don't have a credit card??

A: You can place orders through our store even if you don't have a credit card. In the last step of the order process, select your preferred option. Either send us the order (with a cheque) by post or pick it up in the store and pay by cash or EFTPOS.

Q: Is the book I am ordering available now?

A: Your search will indicate availability for each title.

In stock and ready to ship - the book was in stock when the site was last refreshed (daily). If the book is no longer available when your order is received, we will advise you accordingly. If at that time we have been unable to confirm with our supplier when it will become available, we will advise you as soon as we find out.

We can order this in for you
- the book is not in stock in our store. We will order it immediately for you and notify you of its expected arrival date. If we discover the item is no longer available, we will notify you and suggest a possible replacement edition.

E-mail us
language@abbeys.com.au for more information.

Q: How do Title/Keywords and Author Searches work?

A: This search finds items with a Title or Author that matches any word/s, or the first part of any word/s, that you enter.
"America note" will find American Notes, as will "note America". "dicken" will find Dickens, but "ickens" will not.

The more words you enter, the narrower the search. If unsure whether the title is America Notes or American Notes, only enter "America Notes".

Q: I need more information about Author Searches

A: Author Searches (not case sensitive)

 

Author names can be input in whatever order you like, but do not enter full stops or commas.

eg

Patrick White White Patrick
You could search on p white or white p, but the search would not be as narrow. Similarly, you would find all the Patrick White titles by searching for combinations such as:

 

 

pat white patrick w or even p w
(but we don't suggest this one).

 

 

You would not find Patrick White titles if you entered:

rick wh pat ite
You must use the first letter(s) of the name(s).

You may get some unusual responses, because the Author field often contains information about the author that is searched by your query.

 

eg. A search for p d james will give you all the P D James titles but also a book by Fredric Jameson (Distinguished Professor of Comparative Literature, Duke University, North Carolina, USA). eg.

If you know the category in which the book belongs, you can use the Advanced Search to narrow the search.

In the Author field, insert p d james
From the dropdown category box, select Fiction.
Almost all the titles not written by crime writer P D James will be eliminated.

Q: How to do an Advanced Search?

A: Author-the same as the search function.
Title/Keywords (All Terms)-the same as the search function. Every word, or stem of a word, that you enter must be found for the title to be displayed. eg "America Note" will only find titles with both those words in them; it would find American Notes as well as Noteworthy Americans.

Title/Keywords (Any Terms) finds titles with any of the word/s, or stems of word/s, that you enter. eg"America" finds any title with that word in it. If you enter "America" and "Note", you will get titles with either of those words in it, so this search may produce a large number of responses.

Title/Keywords (Phrase) finds the phrase anywhere within a title. However, the order in which the words are entered is paramount. "Bound Feet and Western Dress" could be found easily if you just entered "Feet and Western".
This search is also useful for one-word titles, especially if the word is short, since you narrow the search to only those titles that have the word entered as a stand-alone word. eg A Phrase search for the Spanish text "Ya" finds only 12 titles, whereas the All Terms search finds almost 100.

If you wish you can include information in as many of the advanced search fields as you wish to narrow the search.

Q: What about Punctuation?

A: In general leave it out but see notes on apostrophes and hyphens.

Q: What about apostrophes?

A: When you believe a word in a title should have an apostrophe you will get the best results by not entering the apostrophe or the letters in the word following the apostrophe.
eg.

Title: Shackleton's Way

Title: I'm OK - You're OK

Search: Shackleton Way

Search: i OK you

Q: What about Hyphens?

A: If unsure about a hyphen in a Title, leave a space where the hyphen should be. This will find the two separate words, regardless of whether the hyphen is in the database. If unsuccessful, delete the space and search for one word.

Author names must have the hyphen, although you could use the first part of the hyphenated name (without the hyphen), together with the christian name or initials.

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