The Language of Trust

Trust has never been more important in the corporate world-because there's so little of it. For years, people have tried to figure out how to communicate trust. Now, finally, Michael Maslansky has unlocked the DNA of trust. Anyone who cares about their employees, their customers, or their reputation has to read this book. -Dr. Frank Luntz, author of <i>Words That Work</i> and <i>What Americans Really Want...Really</i> To successfully earn trust in face-to-face or Facebook communication, embrace the proven concepts in <i>The Language of Trust</i>-they're as important to your life as involuntary breathing. It's just common sense. -Thomas L. Harrison, LHD, chairman and CEO of Diversified Agency Services division of Omnicom Group Inc. Michael Maslansky has written the ultimate guide to winning trust in a world that has lost it. He writes with wit, wisdom, and a commendable absence of jargon. If you are concerned about trust, and all of us should be, then this book is an indispensable starting point. -Lord Gould, former polling and strategy advisor to Prime Minister Tony Blair, and Deputy Chairman of Freud Communication Marketers, financial advisors, and communicators of all types should take note of the lessons in this book....More than most, Michael understands the enormous challenges we face, and this book provides an essential set of tools and practical approached for reconnecting with customers who may have lost faith in what we offer. It isn't enough for us to have a good story to tell; we must also be able to tell a good- and credible-story. <i>The Language of Trust</i> will help any communicator who muct win over a skeptical audience. -Cathy Weatherford, CEO of Insured Retirement Institute Today's polarized discourse makes it hard to understand problems, much less fix them. <i>The Language of Trust</i> provides the core principles needed for moving forward. -Philip K. Howard, founder of Common Good and author of <i>The Death of Common Sense</i> and <i>Life Without Lawyers</i> There are many books on effective communication, but this book is unique in the way it recognizes the importance of language and messaging as ways to build trust when talking to customers, partners, or employees. <i>The Language of Trust</i> will help any executive who must communicate with strength and credibility. -Suzanne Coulter, president of Polo Retail Corporation