Telephoning in English Students Book 3rd Edition

B. Jean Naterop, Rod Revell

$49.95

Paperback

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English

Cambridge University Press
01 July 2004

Series: Telephoning in English

Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study.

The emphasis is on developing and consolidating practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.

The third edition of this highly regarded and successful title takes into account recent developments in telecommunications and offers new listening material throughout.

By: B. Jean Naterop, Rod Revell
Imprint: Cambridge University Press
Country of Publication: United Kingdom
Dimensions: Height: 246mm, Width: 190mm, Spine: 7mm
Weight: 310g
ISBN: 9780521539111
ISBN 10: 0521539110
Series: Telephoning in English
Publication Date: 01 July 2004
Audience: ELT/ESL , Postgraduate, Research & Scholarly
Format: Paperback
Publisher's Status: Active

Unit 1: How can I help you?: Unit 2: Hold the line, please? Unit 3: Getting a quote: Unit 4: Placing an order: Unit 5: Bookings and arrangements: Unit 6: A change of plan: Unit 7 What's the problem?: Unit 8 Handling complaints. Key and tapescripts.