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Getting it Right at Work DVD: Customer Service
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Helen De Silva Joyce
Getting it Right at Work DVD: Customer Service by Helen De Silva Joyce at Language Book Centre,

Getting it Right at Work DVD: Customer Service

Helen De Silva Joyce


9780734725899

AMES New South Wales


Language Learning - Adults » English as a Second Language;
English as a Second Language » ESL Australian Texts;
English as a Second Language » ESL Workplace English;
Languages » English as a Second Language


DVD video

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Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in meetings.

 

Related Titles:

Customer Service Workbook

Customer Service DVD

Negotiating and Problem-Solving Workbook

Negotiating and Problem-Solving DVD

 


By:   Helen De Silva Joyce
Imprint:   AMES New South Wales
Country of Publication:   Australia
ISBN:   9780734725899
ISBN 10:   0734725892
Series:   Getting it Right at Work
Publication Date:   December 2006
Audience:   College/higher education ,  General/trade ,  Primary ,  ELT Advanced
Format:   DVD video
Publisher's Status:   Active

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