Essential Telephoning in English is a short skills course for adult learners of Business and general English.
The course consists of 11 core units covering a wide range of communication skills: answering the phone, beginning and ending a call, dealing with messages, dealing with problems, making appointments and communicating information. There are three consolidation units and an end-of-course review unit to enable learners to check progress.
The course is designed primarily for use in class but is also suitable for self-study.
By:
Barbara Garside, Tony Garside Imprint: Cambridge University Press Country of Publication: United Kingdom Dimensions:
Height: 142mm,
Width: 125mm,
Spine: 11mm
Weight: 90g ISBN:9780521783910 ISBN 10: 0521783917 Series:Telephoning in English Publication Date:23 September 2002 Audience:
ELT/ESL
,
Postgraduate, Research & Scholarly
Format:CD-Audio Publisher's Status: Active