This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. *24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. *4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. *The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. *The online audio provides valuable listening practice to accompany each unit.
By:
Mike Seymour Imprint: Collins Country of Publication: United Kingdom Dimensions:
Height: 148mm,
Width: 210mm,
Spine: 9mm
Weight: 380g ISBN:9780007431984 ISBN 10: 0007431988 Series:Collins English for Work Publication Date:27 March 2012 Audience:
ELT/ESL
,
Postgraduate, Research & Scholarly
Format:Mixed media product Publisher's Status: Active
